Workflows are pre-built automation sequences shipped with Vertiqa or with your vertical pack. Unlike automations, workflows aren't authored from scratch — they're toggled on or off.
What's on the page
- Info banner — quick context on what's enabled and where the workflows came from.
- Workflow cards — one per available workflow, each with a name, a description, and an enable/disable toggle.
How this differs from automations
- Automations are yours — you define the trigger and steps.
- Workflows are shipped — Vertiqa or a vertical pack defines them; you just decide whether to use them.
Tips
- Read each workflow's description before enabling. Some change customer-visible behavior (auto-replies, status updates).
- If a workflow does almost what you want, leave it off and build a matching automation instead. Workflows aren't editable.