The voice agent page is your view of every inbound call the AI agent handled — call status, urgency, transcript, and the CRM record the call landed on.
Layout
- Stat cards — totals at the top: calls handled, average duration, CRM linkage success rate.
- Phone-number banner — the number callers dial to reach the agent.
- Call log — table with one row per call. Click to expand or open the transcript drawer for the full conversation.
What's on each call row
- Status — completed, crm_failed, or abandoned.
- Urgency — emergency, urgent, or routine, as classified by the agent.
- Duration — how long the call lasted.
- CRM linkage — the contact or opportunity the call was attached to (or the error if linkage failed).
What you can do here
- Expand a row to see call metadata at a glance.
- Open the transcript drawer to read the full back-and-forth.
- Click through to the linked CRM record from a call where linkage succeeded.
- Investigate failures on rows with status
crm_failed— usually the contact wasn't matched and needs to be created or linked manually.
Tips
- Watch the abandoned rate. A spike there usually means the agent's intro is too long or the IVR isn't routing right.
- Keep an eye on emergency calls — the agent surfaces them first, but you should still verify that the human follow-up actually happens.
- If linkage is failing repeatedly for the same caller, add their number to the matching contact in the CRM.